Privacy Policy
1. Introduction
PolicyBox Pty Ltd is committed to protecting your privacy andhandling personal information in accordance with the Privacy Act 1988 (Cth), theAustralian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) Scheme.
2. What Information We Collect
We may collect identity information (name, date of birth, contact details, organisationdetails), account and usage information (IP address, device data, login activity), compliancedata uploaded by users (CDD documents, risk assessments), and payment information.
3. How We Collect Information
We collect information directly from you, through platform usage, via cookies and analyticstools, from third-party providers, and from publicly available sources where relevant.
4. Why We Collect Personal Information
To provide and operate our platform, verify identity, process payments, deliver compliancetools and AI outputs, improve services, meet legal obligations, and prevent fraud.
5. AI Processing and Automated Tools
Personal information entered into the platform may be processed by AI systems to generatecompliance outputs. Users remain responsible for verifying outputs. We do not sell personalinformation to train third-party AI models.
6. Disclosure of Personal Information
We may disclose personal information to service providers, identity verification providers,professional advisers, regulators or law enforcement where required by law.
7. Overseas Disclosure
Some service providers may store data outside Australia. We take reasonable steps toensure overseas recipients comply with Australian privacy laws.
8. Data Security
We implement reasonable technical and organisational safeguards including encryption,access controls, MFA, and monitoring. No system is completely secure.
9. Data Retention
We retain personal information as required to provide services and meet legal obligations.Data will be securely deleted or de-identified when no longer required.
10. Cookies and Tracking
Our website may use cookies and analytics tools to improve performance and userexperience. Users may control cookies through browser settings.
11. Direct Marketing
We may send marketing communications where consent exists or permitted by law. Youmay opt out at any time.
12. Access and Correction
You may request access to or correction of your personal information. We will respondwithin a reasonable timeframe.
13. Notifiable Data
BreachesIf an eligible data breach occurs likely to result in serious harm, we will notify affectedindividuals and the OAIC as required.
14. Children's Privacy
Our services are not intended for individuals under 18 years of age.
15. Contact Details
Privacy Officer
PolicyBox Pty Ltd
Email: support@policybox.com.au
You may also lodge a complaint with the Office of the Australian Information Commissioner(OAIC) at www.oaic.gov.au
16. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published onour website.
